SuperPH explores feedback collection that preserves the user problem before grouping suggestions into product themes.
The problem to solve
Counting repeated feature names can miss several different problems, or overstate a problem raised by one vocal group.
The proposed approach
Store the observation and its context separately from the proposed solution. Review themes across source and user segment.
Working with the example
Exporting results
The sample records “Reporting problem” as context and “Theme A” as its state. In a real feedback collection process, the source and responsible role should be checked before acting on that state.
Sharing a view
The sample records “Collaboration problem” as context and “Theme B” as its state. In a real feedback collection process, the source and responsible role should be checked before acting on that state.
Finding history
The sample records “Navigation problem” as context and “Theme C” as its state. In a real feedback collection process, the source and responsible role should be checked before acting on that state.
This preview shows the product direction. It has no account system, integrations or live record storage.
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